Zenplanner does not offer automatically-applied membership discounts, so we had to have customers use offer codes. What customers could do from our primary domain was pretty limited, and it wasn't easy to switch back and forth between our site and the ZP site. Zenplanner offers some options to integrate with our existing website, but it didn't work in every circumstance. The software was very difficult for customers to use, so much that about half of our parents (and a couple of our coaches) just wanted me to do everything for them. I also appreciated the discounts they gave businesses at the start of the COVID shutdowns. Support was good - very responsive, with multiple ways to contact them. Best reporting I've seen, and it's pretty much the only thing I'll miss. There are a lot of customization options for emails you can send your customers, and it was easy to check which emails an individual had opened. Once you really know your way around, it's got almost everything you could think to want. I was the primary account administrator, and I could fix just about anything retroactively. We have now switched to Upper Hand, and while it has fewer features and the reports aren't as good, our customers are actually booking their own classes instead of making me do it. I could do just about anything from my admin account, but my fellow coaches who spent less time in it had a harder time working with it. Zenplanner is chock full of features (other than membership discounts, as mentioned above), but it's so full of features that it becomes clunky and hard to use. Didn't have too many options at first.Ĭomments: We switched from Mindbody to Zenplanner and used it for three years. No real way for instructors to leave notes for students, why not? Never use the mass email or text because its just too complicated-these things can be fixed if they gave it some attention.īecause they harassed us relentlessly and were so annoying we wouldn't even consider them. It should have a much easier pos system as well. Converting reports to pdf feature should be a breeze, but doesn't convert the entire report and is useless. There does not need to be a "staff user" and a "kiosk mode" on the Ipads, it confuses everyone and wastes a lot of time. The basics are great but it seems to go from "ok to use" to "I have absolutely no idea what to do here" the minute any complication arises. Any little quirky issue or question we have is answered quickly and professionally by the customer support team. The on boarding team is fantastic and truly went out of their way to ensure we had every available resource for success. The customer support is outstanding but any time you want to go beyond just keeping track of how many students you have, things become way too complicated.Ĭustomer support really is top notch. Comments: I'd give it a B- on a grading scale.
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